Refund Policy

Effective Date: December 15, 2025

🌹 Our Commitment

At RoseRadiance, we stand behind every arrangement. Your complete satisfaction is guaranteed.

✓ 10-Day Freshness Guarantee

If your flowers don't remain fresh for 10 days with proper care, we'll provide a full refund or replacement.

🔄 Eligible for Refund

You may request a refund or replacement if:

  • Flowers arrived damaged or wilted
  • Wrong arrangement was delivered
  • Delivery was significantly delayed
  • Product quality doesn't meet our standards
  • Flowers don't last 10 days with proper care

⏱️ Time Frame

Report within 24 hours

Contact us immediately with photos for fastest resolution.

📋 Request Process

  1. Contact: Call +880 1112-22333 or email hello@roseradiance.com
  2. Provide: Order number and clear photos
  3. Review: Our team responds within 1 hour
  4. Choose: Full refund or premium replacement
  5. Processing: Refunds completed in 2-3 business days

❌ Non-Refundable

  • Orders cancelled after successful delivery
  • Recipient unavailable (after 2 attempts)
  • Incorrect address provided by customer
  • Natural variations in flower colors
  • Care instructions not followed

💳 Refund Methods

  • Original payment: 2-3 business days
  • Store credit: Instant (with 20% bonus)

📞 Questions?

Our luxury concierge team is available 24/7

Phone: +880 1112-22333

Email: hello@roseradiance.com